Archive for May, 2012

Building Trust

Friday, May 25th, 2012

Don’t tell me that you’re trustworthy.
Show me.


 

How you behave on a day-to-day basis will determine whether others will trust you.  Your values, your communication, the extent to which you demonstrate caring and openness, your competence as well as your reliability and believability – all of these characteristics blend to engender trust.

Following are twenty behaviors that build trust.  Select three of them that you really want to implement.  Then, concentrate, do them, make them habits, and pick three more.

  • There is someone to whom you made a promise and you haven’t delivered.  Follow-up and follow through.
  • You can complete a task that would make someone else’s work or life easier. Do it . . . without fanfare.
  • Think about someone who has great talent or potential.  Invest some time in helping him/her stretch.
  • Someone you know seems to be more subdued lately.  Initiate a friendly conversation that demonstrates that he/she is not alone.
  • Sit down with a co-worker and learn what’s going on in his/her job.  Identify a need he/she has that you can fulfill.
  • You claim to have a certain value but you did not uphold it in a recent instance.  Return to that circumstance and make it right.
  • Find ways to share bits of information about yourself to create a sense of connection.
  • Return to the people with whom you’ve had a recent awkward or uncomfortable exchange.  Express your desire to clear the air and do so right then.
  • Volunteer to do something above and beyond the norm.
  • Figure out what pieces of information you should share with your co-workers that will clarify or simplify their work.
  • Discover ways to decrease the level of competition that exists around you.
  • Acknowledge to the person affected that you have been inconsistent. Then, correct the situation.
  • Identify an experience you can create that will help someone else have a win.
  • Praise someone for collaborating with others.
  • Strategize with a co-worker on an issue that is important to you both.
  • Offer feedback to someone who has been seeking it.
  • Apologize for a mistake.
  • Invite someone to give his/her opinion on an important topic.
  • Accept responsibility for cleaning up a problem and follow-through quickly.
  • Set a positive example even when others fail to do so.

Teach me to believe in you.
All things considered, I want to give you my trust.



Trust: An Assessment

Wednesday, May 2nd, 2012

It’s that gut feeling;
that instinct that makes you squint your eyes ever so slightly and stare,
leaning your head faintly to the right.

You’re not so sure about that person, are you?
You’re not certain he’s telling you the truth.
There’s something more that she’s not saying.

You watch him.  You notice whether he looks away when he’s making a point,
or whether she holds her chin because she’s uncomfortable with her words.

They want your buy-in.  Your decision?  You’ll wait and see.

Trust is a powerful emotion.

Think about how well you trust the people who surround you most:
your co-workers, your boss, your partner, your family.

Are they clear about what’s right and what’s wrong and take the high road
or are they comfortable with deceit, no matter how small?

Do they take responsibility for their decisions and actions,
or do they deflect and point fingers at others?

Do they act as though they care?
For whom?  Others or themselves?

Can you count on them – and do you?
Would you be willing to take a big risk with them as your back-up?

Trust determines how much you’ll invest, doesn’t it?
It governs whether you’ll embrace them or hold them off;
whether you’ll be transparent or keep your secrets;
whether you’re even willing to show them what you have to offer.

It’s sobering to think about.
Giving them your trust is not to be taken lightly.
It’s a very big deal.

Now.  Ponder this:
You co-workers, your boss, your partner and your family
are also reading this message now and thinking about you.

How will you rate?  Have you earned their trust?

Is there something you can do today to increase it?


The upcoming Bright Ideas will offer some tips.